Terms of service
These Kikuo Online Store Terms of Use (hereinafter referred to as "these Terms") apply to all customers (hereinafter referred to as "members") who use the mail order service (hereinafter referred to as "the Service") on "Kikuo Online Store" (hereinafter referred to as "this site") provided by Sony Music Entertainment Inc. (hereinafter referred to as "our company").
Please note that the various regulations attached to the use of each service on this site constitute part of these Terms, and all of them are included in the Terms of Use. (However, for services that are linked to some other companies' sites, as they are outside the scope of support for this site, you must follow the terms of each linked site.)
If you are a minor, please obtain consent to these Terms of Use from your guardian before using this service.
Article 1 (Changes to these Terms, etc.)
1. Our company reserves the right to change these Terms at any time to the extent permitted by law.
2. In the event that the Company makes changes to these Terms and Conditions, the Company will notify Members by posting the revised Terms and Conditions on this website after setting a notice period that the Company deems reasonable prior to the start of application of the revised Terms and Conditions. However, if the changes to these Terms and Conditions are in the general interest of Members, the Company may not specify a notice period.
3. Even if the Company deems it necessary, the Company will notify Members of necessary matters from time to time, even if the changes are not in the event of changes to these Terms and Conditions.
4. The notice in the preceding paragraph will be deemed to have been notified to all Members at the time it is displayed on this website.
Article 2 (Use of this Website)
1. Members shall use this service in accordance with these Terms and Conditions and the conditions set forth by this website.
2. This website is accessed at the discretion of Members, and Members shall be responsible for the use of this service.
3. If a minor wishes to use this service, parental consent is required. If a minor uses the service, parental consent will be deemed to have been obtained.
Article 3 (Regarding posted content)
1. The posted content and business content of this site may be changed or discontinued without notice to members. In addition, the company does not guarantee any information provided by the company.
2. In the event of any of the following, the company may temporarily suspend the provision of this site and this service without prior notice to members.
1. When regular or emergency maintenance of the system of this site and this service is performed.
2. When the provision of this site and this service becomes impossible due to fire, power outage, etc.
3. When the provision of this site and this service becomes impossible due to natural disasters such as earthquakes, volcanic eruptions, floods, tsunamis, etc.
4. When the provision of this site and this service becomes impossible due to war, unrest, riots, riots, labor disputes, etc.
5. When the company determines that it is necessary to temporarily suspend this site and this service for operational or technical reasons.
3. Even if delays or interruptions in the provision of this site and this service occur due to reasons other than those listed in the preceding paragraph, the company shall not be liable for any damages suffered by members or other third parties due to this.
However, this does not include cases where damages are caused to members due to the company's intentional or gross negligence.
Article 4 (Registering Account Information)
1. To use this service, you will need to register your Kikuo Online Store account information.
*To log in, you will need the email address, password, and other information you entered when registering your account information.
2. Members will be responsible for managing the account information registered in the previous paragraph. The Company will consider all actions and results of actions taken using this service through a member's account to have been taken by the member himself/herself.
3. Members will keep their registered account information up to date at all times. The Company will not be held responsible for any disadvantage suffered by a member due to their account information not being up to date.
Article 5 (Regarding notifications regarding product orders and shipping)
1. When a member places an order for a product on this site, the Company will notify the member by sending an order confirmation message.
2. The Company will notify the member of the shipment by sending a product shipping message when the product is shipped.
Article 6 (Contract Formation)
1. The sales contract for the product (hereinafter referred to as the "Sales Contract") shall be formed when the order confirmation is sent from our company to the email address registered by the member.
Article 7 (Payment Method)
1. The member shall pay for the product price, etc. using the payment method designated by our company (credit card payment, convenience store payment, PayPay, etc. Additional payment methods may be added).
Article 8 (Termination of Contract)
Our company may terminate the sales contract for the following reasons, even after it has been formed. In such cases, we shall contact the contact information registered by the member.
① If the product cannot be delivered within a reasonable period due to an incorrect registration or a long absence.
② If there is a false fact in the registration or personal information of the member.
③ If credit card payment is selected and approval from the credit card company is not obtained.
④ If convenience store payment is selected and payment for the product is not made within the specified period.
⑤ If any other payment method designated by the company is selected and payment for the product is not made within the specified period.
⑥ If the company does not receive a necessary response within two weeks after contacting the member regarding the conditions for purchasing the product (payment method, product delivery method, etc.).
⑦ If the product cannot be delivered due to reasons not attributable to the company, such as discontinuation of production of the product.
⑧ If the company otherwise determines that the member has engaged in fraudulent or inappropriate behavior in relation to the use of this site.
Article 9 (Shipping of Products)
1. The company will deliver the product to the member or to the shipping address designated by the member by courier or other means by a shipping company designated by the company.
2. If payment is made by credit card, the shipping procedure for the product will begin after approval from the credit card company. It will take approximately 10 business days for the product to be delivered.
3. If payment is made at a convenience store, the shipping procedure will begin after the product price and other payments have been confirmed (separate provisions will apply for payments made by other payment methods designated by our company). It will take approximately 10 business days for the product to be delivered.
4. If the shipping company has sent the product to the delivery address designated by the member, but the member does not receive the product within a reasonable period of time due to an unknown delivery address or an extended absence, etc., our company will be deemed to have fulfilled its contractual obligations, and we will not be liable for any damage suffered by the member as a result of the non-delivery.
5. The delivery period for the product may be extended for the following reasons. However, in this case, our company will not be liable for any damage suffered by the member due to a delay in delivery of the product.
However, this does not apply if the member has suffered damage due to our willful misconduct or gross negligence.
① When there is a large number of applications
② When delivery is impossible due to worsening traffic conditions caused by weather, disasters, epidemics, etc.
③ When the product is temporarily out of stock
④ When production of the product is delayed
⑤ When there is an error in your order or payment, such as an overcharge or shortfall
⑥ When shipping operations are temporarily suspended due to summer holidays, New Year's holidays, consecutive holidays, etc.
6. If you have not received any notification of delivery or delay within one month after confirming your payment (or after confirming your order in the case of credit card payment), please contact us.
Article 10 (Regarding product exchanges, etc.)
1. In the unlikely event that the delivered product is damaged, defective, or incorrect, the product will be exchanged. In such cases, returns and refunds will not be possible.
2. In the case of the previous paragraph, the member must contact us within seven days of receiving the product, stating their name, order number, and the condition of the product. If they contact us after that, we will not accept exchanges.
3. Notwithstanding the provisions of paragraph 1, in the case of Article 8, item 7 or when the product cannot be exchanged due to being sold out, etc., we will provide a refund instead of an exchange, and the same applies to the previous paragraph.
Article 11 (Prohibited acts)
1. If the member commits any of the following acts, or if there is reasonable cause to suspect such a act, the Company may cancel or cancel the member's order, suspend or delete the member's account, or take any other measures that the Company deems necessary.
① Any act that infringes the copyright or other intellectual property rights of other members, third parties, or the Company
② Any act that transmits or writes harmful computer programs, etc.
③ Any act that causes harm to a third party
④ Any act that uses this site for commercial purposes without the prior consent of the Company
⑤ Any act that violates public order and good morals
⑥ Any act that is linked to a criminal act
⑦ Any act that violates laws and regulations
⑧ Any other act that the Company deems inappropriate
2. If a member causes damage to a third party in using this site and this service, the member shall resolve the matter at his/her own responsibility and expense and shall not cause any inconvenience or damage to the Company.
3. The Company shall not be liable for any damages incurred by members through the use of this website and this service, except in cases where such damages are attributable to the Company, and shall have no obligation to pay compensation for such damages.
However, this does not include cases where damages are caused to members through the Company's willful misconduct or gross negligence.
4. If a member violates this article and causes damages to the Company, the Company may claim compensation for the damages suffered from the member.
Article 12 (Responsibilities other than the content of the service)
1. The Company shall not be liable for any transaction contracts other than the products handled in the Service operated by the Company itself on this website and their performance. The Company shall not be liable for any damages or disadvantages incurred by members or third parties in the provision or modification of each service other than the Service operated by the Company itself, or in each service.
However, this does not include cases where damages are caused to members through the Company's willful misconduct or gross negligence.
Article 13 (Links to websites other than ours)
1. The Company shall not be liable for the protection of members' personal information, etc. on websites of corporations and individuals other than the Company that are linked to this website.
Article 14 (Compliance with applicable laws, regulations and other standards)
1. Our company will comply with applicable laws, regulations and other standards regarding each service provided on this site and personal information provided by members.
Article 15 (Handling of personal information)
1. Please see our privacy policy for our personal information protection policy.
Article 16 (Governing law, jurisdiction)
1. All contracts regarding the use of this service by members will be governed by the laws of Japan and all terms and conditions of this service and the terms and conditions of each service provider.
2. In the event of a dispute or litigation between members and our company, the members agree that the Tokyo District Court shall be the court with exclusive jurisdiction of the first instance.
Article 17 (Contact information)
1. Inquiries regarding the operation of this service and users should be directed to the following. Inquiries will not be accepted at the main telephone number of our company or any of our affiliated companies or at any other point of contact.
■Contact information
Support desk
Email: support@kikuostore.com
However, replies will only be made on business days (weekdays excluding Saturdays, Sundays, holidays, summer holidays, and New Year's holidays)
*This is a contact point for inquiries about mail order sales only.
Please refrain from making inquiries about anything other than mail order.
Supplementary Provisions The regulations will come into effect on June 1, 2024.
Please note that the various regulations attached to the use of each service on this site constitute part of these Terms, and all of them are included in the Terms of Use. (However, for services that are linked to some other companies' sites, as they are outside the scope of support for this site, you must follow the terms of each linked site.)
If you are a minor, please obtain consent to these Terms of Use from your guardian before using this service.
Article 1 (Changes to these Terms, etc.)
1. Our company reserves the right to change these Terms at any time to the extent permitted by law.
2. In the event that the Company makes changes to these Terms and Conditions, the Company will notify Members by posting the revised Terms and Conditions on this website after setting a notice period that the Company deems reasonable prior to the start of application of the revised Terms and Conditions. However, if the changes to these Terms and Conditions are in the general interest of Members, the Company may not specify a notice period.
3. Even if the Company deems it necessary, the Company will notify Members of necessary matters from time to time, even if the changes are not in the event of changes to these Terms and Conditions.
4. The notice in the preceding paragraph will be deemed to have been notified to all Members at the time it is displayed on this website.
Article 2 (Use of this Website)
1. Members shall use this service in accordance with these Terms and Conditions and the conditions set forth by this website.
2. This website is accessed at the discretion of Members, and Members shall be responsible for the use of this service.
3. If a minor wishes to use this service, parental consent is required. If a minor uses the service, parental consent will be deemed to have been obtained.
Article 3 (Regarding posted content)
1. The posted content and business content of this site may be changed or discontinued without notice to members. In addition, the company does not guarantee any information provided by the company.
2. In the event of any of the following, the company may temporarily suspend the provision of this site and this service without prior notice to members.
1. When regular or emergency maintenance of the system of this site and this service is performed.
2. When the provision of this site and this service becomes impossible due to fire, power outage, etc.
3. When the provision of this site and this service becomes impossible due to natural disasters such as earthquakes, volcanic eruptions, floods, tsunamis, etc.
4. When the provision of this site and this service becomes impossible due to war, unrest, riots, riots, labor disputes, etc.
5. When the company determines that it is necessary to temporarily suspend this site and this service for operational or technical reasons.
3. Even if delays or interruptions in the provision of this site and this service occur due to reasons other than those listed in the preceding paragraph, the company shall not be liable for any damages suffered by members or other third parties due to this.
However, this does not include cases where damages are caused to members due to the company's intentional or gross negligence.
Article 4 (Registering Account Information)
1. To use this service, you will need to register your Kikuo Online Store account information.
*To log in, you will need the email address, password, and other information you entered when registering your account information.
2. Members will be responsible for managing the account information registered in the previous paragraph. The Company will consider all actions and results of actions taken using this service through a member's account to have been taken by the member himself/herself.
3. Members will keep their registered account information up to date at all times. The Company will not be held responsible for any disadvantage suffered by a member due to their account information not being up to date.
Article 5 (Regarding notifications regarding product orders and shipping)
1. When a member places an order for a product on this site, the Company will notify the member by sending an order confirmation message.
2. The Company will notify the member of the shipment by sending a product shipping message when the product is shipped.
Article 6 (Contract Formation)
1. The sales contract for the product (hereinafter referred to as the "Sales Contract") shall be formed when the order confirmation is sent from our company to the email address registered by the member.
Article 7 (Payment Method)
1. The member shall pay for the product price, etc. using the payment method designated by our company (credit card payment, convenience store payment, PayPay, etc. Additional payment methods may be added).
Article 8 (Termination of Contract)
Our company may terminate the sales contract for the following reasons, even after it has been formed. In such cases, we shall contact the contact information registered by the member.
① If the product cannot be delivered within a reasonable period due to an incorrect registration or a long absence.
② If there is a false fact in the registration or personal information of the member.
③ If credit card payment is selected and approval from the credit card company is not obtained.
④ If convenience store payment is selected and payment for the product is not made within the specified period.
⑤ If any other payment method designated by the company is selected and payment for the product is not made within the specified period.
⑥ If the company does not receive a necessary response within two weeks after contacting the member regarding the conditions for purchasing the product (payment method, product delivery method, etc.).
⑦ If the product cannot be delivered due to reasons not attributable to the company, such as discontinuation of production of the product.
⑧ If the company otherwise determines that the member has engaged in fraudulent or inappropriate behavior in relation to the use of this site.
Article 9 (Shipping of Products)
1. The company will deliver the product to the member or to the shipping address designated by the member by courier or other means by a shipping company designated by the company.
2. If payment is made by credit card, the shipping procedure for the product will begin after approval from the credit card company. It will take approximately 10 business days for the product to be delivered.
3. If payment is made at a convenience store, the shipping procedure will begin after the product price and other payments have been confirmed (separate provisions will apply for payments made by other payment methods designated by our company). It will take approximately 10 business days for the product to be delivered.
4. If the shipping company has sent the product to the delivery address designated by the member, but the member does not receive the product within a reasonable period of time due to an unknown delivery address or an extended absence, etc., our company will be deemed to have fulfilled its contractual obligations, and we will not be liable for any damage suffered by the member as a result of the non-delivery.
5. The delivery period for the product may be extended for the following reasons. However, in this case, our company will not be liable for any damage suffered by the member due to a delay in delivery of the product.
However, this does not apply if the member has suffered damage due to our willful misconduct or gross negligence.
① When there is a large number of applications
② When delivery is impossible due to worsening traffic conditions caused by weather, disasters, epidemics, etc.
③ When the product is temporarily out of stock
④ When production of the product is delayed
⑤ When there is an error in your order or payment, such as an overcharge or shortfall
⑥ When shipping operations are temporarily suspended due to summer holidays, New Year's holidays, consecutive holidays, etc.
6. If you have not received any notification of delivery or delay within one month after confirming your payment (or after confirming your order in the case of credit card payment), please contact us.
Article 10 (Regarding product exchanges, etc.)
1. In the unlikely event that the delivered product is damaged, defective, or incorrect, the product will be exchanged. In such cases, returns and refunds will not be possible.
2. In the case of the previous paragraph, the member must contact us within seven days of receiving the product, stating their name, order number, and the condition of the product. If they contact us after that, we will not accept exchanges.
3. Notwithstanding the provisions of paragraph 1, in the case of Article 8, item 7 or when the product cannot be exchanged due to being sold out, etc., we will provide a refund instead of an exchange, and the same applies to the previous paragraph.
Article 11 (Prohibited acts)
1. If the member commits any of the following acts, or if there is reasonable cause to suspect such a act, the Company may cancel or cancel the member's order, suspend or delete the member's account, or take any other measures that the Company deems necessary.
① Any act that infringes the copyright or other intellectual property rights of other members, third parties, or the Company
② Any act that transmits or writes harmful computer programs, etc.
③ Any act that causes harm to a third party
④ Any act that uses this site for commercial purposes without the prior consent of the Company
⑤ Any act that violates public order and good morals
⑥ Any act that is linked to a criminal act
⑦ Any act that violates laws and regulations
⑧ Any other act that the Company deems inappropriate
2. If a member causes damage to a third party in using this site and this service, the member shall resolve the matter at his/her own responsibility and expense and shall not cause any inconvenience or damage to the Company.
3. The Company shall not be liable for any damages incurred by members through the use of this website and this service, except in cases where such damages are attributable to the Company, and shall have no obligation to pay compensation for such damages.
However, this does not include cases where damages are caused to members through the Company's willful misconduct or gross negligence.
4. If a member violates this article and causes damages to the Company, the Company may claim compensation for the damages suffered from the member.
Article 12 (Responsibilities other than the content of the service)
1. The Company shall not be liable for any transaction contracts other than the products handled in the Service operated by the Company itself on this website and their performance. The Company shall not be liable for any damages or disadvantages incurred by members or third parties in the provision or modification of each service other than the Service operated by the Company itself, or in each service.
However, this does not include cases where damages are caused to members through the Company's willful misconduct or gross negligence.
Article 13 (Links to websites other than ours)
1. The Company shall not be liable for the protection of members' personal information, etc. on websites of corporations and individuals other than the Company that are linked to this website.
Article 14 (Compliance with applicable laws, regulations and other standards)
1. Our company will comply with applicable laws, regulations and other standards regarding each service provided on this site and personal information provided by members.
Article 15 (Handling of personal information)
1. Please see our privacy policy for our personal information protection policy.
Article 16 (Governing law, jurisdiction)
1. All contracts regarding the use of this service by members will be governed by the laws of Japan and all terms and conditions of this service and the terms and conditions of each service provider.
2. In the event of a dispute or litigation between members and our company, the members agree that the Tokyo District Court shall be the court with exclusive jurisdiction of the first instance.
Article 17 (Contact information)
1. Inquiries regarding the operation of this service and users should be directed to the following. Inquiries will not be accepted at the main telephone number of our company or any of our affiliated companies or at any other point of contact.
■Contact information
Support desk
Email: support@kikuostore.com
However, replies will only be made on business days (weekdays excluding Saturdays, Sundays, holidays, summer holidays, and New Year's holidays)
*This is a contact point for inquiries about mail order sales only.
Please refrain from making inquiries about anything other than mail order.
Supplementary Provisions The regulations will come into effect on June 1, 2024.