Legal notice
■Name
Kikuo Online Store
■Sales company
Tapirs Co., Ltd.
CEO: Takayuki Mori
2-10-4 Mita, Minato-ku, Tokyo
*We do not accept inquiries via the main phone number.
Please contact us using the inquiry form on this site.
http://www.tapirs.co.jp/
■Sales agent
Sony Music Entertainment Inc.
About our privacy policy
■Contact information
Support desk
Email: support@kikuostore.com
Telephone number: 050-5824-5124 (*We are not currently accepting inquiries by phone.)
However, we will only respond on business days (weekdays excluding Saturdays, Sundays, holidays, summer holidays, and New Year's holidays)
*This is a mail order inquiry desk.
Please refrain from making inquiries other than mail order.
■URL
https://kikuostore.com/
■How to order
Please order using the form provided on this site.
■Payment method
Credit card payment / Convenience store payment / QR payment (PayPay/Merpay) / Apple Pay / Google Pay / atone Next month payment / Postpaid (convenience store/bank ATM) / Pay-easy
■Payment deadline
[Convenience store payment]
The payment deadline is "Order date + 3 days".
(Example: Order date December 1, 2024 → Payment deadline December 4, 2024) (Prepayment)
If payment is not received, we will assume that you have no intention of purchasing and the order will be automatically canceled.
■Necessary fees other than the price Shipping fee, payment fee, consumption tax
•Shipping fee
For home delivery: 870 yen (tax included)
For post-in (Nekopos): 430 yen (tax included) nationwide
Overseas delivery: Varies by country and region, please check the payment page.
•Payment fee
Convenience store payment fee: 330 yen (tax included)
The customer is responsible for any communication fees required to view the pages of this site.
Please contact your mobile phone carrier for each fee.
■Sales quantity
Some products may be sold in limited quantities.
Please note that they may sell out.
Please check each product page for details.
Please note that orders for commercial or resale purposes are strictly prohibited.
■Product delivery (delivery time)
Products are usually shipped within 10 business days (excluding Saturdays, Sundays, and holidays) after payment is confirmed if payment is made at a convenience store, or after your order is confirmed if payment is made by credit card.
This is referred to as "shipping" rather than "arrival," so the actual number of days it takes for delivery will vary depending on your area and transportation conditions.
*If the release dates of the products you order are different, the products will be shipped according to the product with the latest release date.
Please note that delivery may be delayed for the following reasons.
・When there is a large number of orders
・When the product is temporarily out of stock
・When delivery is impossible due to worsening traffic conditions caused by weather, disasters, epidemics, etc.
・When production of the product is delayed
・When there is an error in your order or payment, such as an over or underpayment
・When shipping operations are temporarily suspended due to summer holidays, New Year's holidays, consecutive holidays, etc.
If the product has not been delivered within one month from the order date (or the expected delivery date for pre-order items), please contact this website.
■Cancellation
We do not accept returns or exchanges due to customer convenience after the purchase is completed.
In addition, we will not refund the amount paid. Please be aware of this in advance.
■About defective products
If the product you receive is defective or different from the product you ordered, please contact us within 7 days of receiving the product.
If you contact us after 7 days from the arrival of the product, we will not accept exchanges, so please be sure to check the product when it is delivered.
If you receive a defective product, we will exchange it for a good product.
Please note that we do not accept returns.
Exchanges are not possible unless the product is defective or the delivered product is different from the product ordered.
*If the product is sold out at the time of exchange, we will refund the money, so please be forewarned.
[Exchanges are not possible in the following cases]
-If the product has been used more than 7 days after arrival
-If the product has been damaged or soiled while in the customer's possession
-If the product has minor manufacturing defects that are generally considered to be within the range of acceptable quality
■Required operating environment, etc.
Depending on your environment, some services may not be available. Please be forewarned.
Kikuo Online Store
■Sales company
Tapirs Co., Ltd.
CEO: Takayuki Mori
2-10-4 Mita, Minato-ku, Tokyo
*We do not accept inquiries via the main phone number.
Please contact us using the inquiry form on this site.
http://www.tapirs.co.jp/
■Sales agent
Sony Music Entertainment Inc.
About our privacy policy
■Contact information
Support desk
Email: support@kikuostore.com
Telephone number: 050-5824-5124 (*We are not currently accepting inquiries by phone.)
However, we will only respond on business days (weekdays excluding Saturdays, Sundays, holidays, summer holidays, and New Year's holidays)
*This is a mail order inquiry desk.
Please refrain from making inquiries other than mail order.
■URL
https://kikuostore.com/
■How to order
Please order using the form provided on this site.
■Payment method
Credit card payment / Convenience store payment / QR payment (PayPay/Merpay) / Apple Pay / Google Pay / atone Next month payment / Postpaid (convenience store/bank ATM) / Pay-easy
■Payment deadline
[Convenience store payment]
The payment deadline is "Order date + 3 days".
(Example: Order date December 1, 2024 → Payment deadline December 4, 2024) (Prepayment)
If payment is not received, we will assume that you have no intention of purchasing and the order will be automatically canceled.
■Necessary fees other than the price Shipping fee, payment fee, consumption tax
•Shipping fee
For home delivery: 870 yen (tax included)
For post-in (Nekopos): 430 yen (tax included) nationwide
Overseas delivery: Varies by country and region, please check the payment page.
•Payment fee
Convenience store payment fee: 330 yen (tax included)
The customer is responsible for any communication fees required to view the pages of this site.
Please contact your mobile phone carrier for each fee.
■Sales quantity
Some products may be sold in limited quantities.
Please note that they may sell out.
Please check each product page for details.
Please note that orders for commercial or resale purposes are strictly prohibited.
■Product delivery (delivery time)
Products are usually shipped within 10 business days (excluding Saturdays, Sundays, and holidays) after payment is confirmed if payment is made at a convenience store, or after your order is confirmed if payment is made by credit card.
This is referred to as "shipping" rather than "arrival," so the actual number of days it takes for delivery will vary depending on your area and transportation conditions.
*If the release dates of the products you order are different, the products will be shipped according to the product with the latest release date.
Please note that delivery may be delayed for the following reasons.
・When there is a large number of orders
・When the product is temporarily out of stock
・When delivery is impossible due to worsening traffic conditions caused by weather, disasters, epidemics, etc.
・When production of the product is delayed
・When there is an error in your order or payment, such as an over or underpayment
・When shipping operations are temporarily suspended due to summer holidays, New Year's holidays, consecutive holidays, etc.
If the product has not been delivered within one month from the order date (or the expected delivery date for pre-order items), please contact this website.
■Cancellation
We do not accept returns or exchanges due to customer convenience after the purchase is completed.
In addition, we will not refund the amount paid. Please be aware of this in advance.
■About defective products
If the product you receive is defective or different from the product you ordered, please contact us within 7 days of receiving the product.
If you contact us after 7 days from the arrival of the product, we will not accept exchanges, so please be sure to check the product when it is delivered.
If you receive a defective product, we will exchange it for a good product.
Please note that we do not accept returns.
Exchanges are not possible unless the product is defective or the delivered product is different from the product ordered.
*If the product is sold out at the time of exchange, we will refund the money, so please be forewarned.
[Exchanges are not possible in the following cases]
-If the product has been used more than 7 days after arrival
-If the product has been damaged or soiled while in the customer's possession
-If the product has minor manufacturing defects that are generally considered to be within the range of acceptable quality
■Required operating environment, etc.
Depending on your environment, some services may not be available. Please be forewarned.